If you choose to send us personal information, for example via Consumer Complaints and Queries form, we will use that information in line with the purpose for which you provided it and to respond to your enquiry. We will pass your details to another agency only if it is required by law or that agency is relevant to your enquiry. We do not collect personal information for commercial purposes. If you have any questions about this aspect of Data Protection our Information Access Executive will be happy to clarify the position.